Privacy Policy – 9apiso Casino

9apiso Casino operates an online gaming platform accessible at 9apisocasino.app. We are the data controller for all personal information collected through this website and the 9apiso Casino mobile app. This Privacy Policy applies to all users who visit the site, register an account, or otherwise interact with the platform.

This policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations.

We collect the following categories of personal data when you use the platform:

Information you provide directly:

• Full name, date of birth, and gender
• Email address and registered mobile number
• Residential address (city, province)
• Username and account password (stored in encrypted form)
• Government-issued ID and selfie photos submitted during KYC verification
• Payment account details used for deposits and withdrawals (GCash, Maya, or Philippine bank account information)

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and in-platform navigation patterns
• Game activity, bet history, and transaction logs
• Login timestamps and OTP verification records

Your personal data is used for the following purposes:

• Account management: Creating, verifying, and maintaining your registered account on 9apiso Casino.
• Identity and age verification (KYC): Confirming your identity and ensuring you are at least 21 years old before allowing real-money withdrawals.
• Transaction processing: Facilitating deposits and withdrawals in Philippine Peso (PHP) through your chosen local payment channel.
• Platform security: Detecting and preventing fraud, unauthorised access, and abuse of the platform.
• Responsible gaming: Monitoring account activity to support self-exclusion requests, deposit limits, and loss caps set by you.
• Customer support: Responding to inquiries, account issues, and dispute resolution requests submitted via live chat or email.
• Promotions: Sending notifications about active promotions, cashback, or account-specific offers, where you have opted in to receive these.
• Legal compliance: Fulfilling obligations under applicable Philippine law, including records-keeping requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform experience over time.

We process your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and operate your account and fulfil our obligations to you as a platform user.
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics — balanced against your privacy rights.
• Compliance with a legal obligation: Identity verification, transaction records, and other requirements under applicable Philippine law.
• Consent: Marketing communications and optional data uses where we have obtained your explicit agreement.

9apiso Casino does not sell your personal data to third parties. We share data only where necessary and with appropriate safeguards in place:

• Payment processors: Your payment account details are shared with local Philippine payment service providers (such as GCash and Maya processing partners) solely to facilitate transactions.
• KYC and identity verification services: ID documents may be processed by third-party identity verification tools that are contractually bound to handle your data securely and confidentially.
• Game providers: Your game session data is shared with game content providers whose titles appear in the platform lobby, to the extent necessary for game functionality and fairness auditing.
• Legal and regulatory authorities: We may disclose personal data where required by law, court order, or where necessary to protect the rights and safety of users and the platform.

9apiso Casino uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. The categories of cookies we use include:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and regional settings.
• Functional cookies: Remember your display preferences and game lobby settings between sessions.
• Analytics cookies: Help us understand which sections of the platform are used most, how long sessions last, and where technical issues occur. Data is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the platform normally.

We take your data security seriously. 9apiso Casino implements the following technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted end-to-end.
• OTP authentication: Login and sensitive account actions require SMS-based one-time password confirmation.
• Password hashing: Account passwords are never stored in plain text and are hashed using industry-standard cryptographic methods.
• Access controls: Internal access to personal data is restricted to authorised staff on a need-to-know basis.
• KYC document handling: Identity documents submitted during verification are stored in secure, access-controlled systems and are not accessible to general platform staff.
• Regular security reviews: Platform infrastructure is reviewed periodically for vulnerabilities.

While we do everything reasonable to protect your data, no online system can guarantee complete security. If you believe your account has been compromised, contact us immediately via the in-platform live chat.

We retain your personal data only for as long as necessary:

• Active accounts: Your data is kept for the duration your account remains active on the platform.
• Closed accounts: Following account closure, we retain certain records (transaction history, KYC documents) for a minimum of 5 years to comply with applicable Philippine financial and legal requirements.
• Marketing data: If you withdraw consent for marketing communications, we will remove your data from marketing lists within a reasonable timeframe while retaining other account records as required.
• Session and analytics data: Anonymised analytics data may be retained indefinitely for platform improvement purposes.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights:

To exercise any of these rights, contact our support team via the in-platform live chat or at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

The 9apiso Casino platform is strictly for users who are 21 years of age or older. We do not knowingly collect personal data from anyone below this age. If we become aware that a minor has registered or submitted personal data, we will immediately close the account and delete all related data. If you believe a minor has accessed the platform, please contact us right away.

We may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or industry practices. The updated policy will be posted on this page with a revised date. Your continued use of the 9apiso Casino platform after changes are posted constitutes your acknowledgement of the updated policy. We recommend checking this page periodically.

For questions, concerns, or requests related to this Privacy Policy or your personal data, reach us through:

• Email: [email protected]
• Live Chat: Available within the platform for registered users

We aim to respond to all data privacy inquiries within a reasonable timeframe. For formal complaints, you may also contact the National Privacy Commission of the Philippines.